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Pick-up, Delivery & Shipping

Pick-up, Delivery & Shipping 

 


In-Store Pick-up:  

Select the pick-up option when checking out online. 

 

Local Delivery Delivery:

Option available for customers in our 60607 zip code with orders $30+

Select the delivery option of your choice when checking out online, if they are available for your location.

Items will be delivered Tuesday - Friday from 5-7pm. 

 

Shipping

Select from the following shipping options, when checking out online, if available. All rates are calculated based on weight & distance from the carrier. All shipping costs are non-refundable. 

USPS First Class
USPS Priority
Standard Ground
2nd Day Air
Next Day Air



Frozen Shipping

Frozen orders are shipped weekly on Wednesdays with 2-Day Shipping and dry ice.

  • Orders must be placed by Sunday to be included in that week’s shipment.

  • Orders placed after the cutoff will ship the following week.

  • There is an additional surcharge that varies depending on the weight and distance. Add your items to the cart to see the exact surcharge.

  • Please note that shipping may be adjusted around holidays to ensure products arrive safely.

If you have any questions about frozen shipping, please contact us and we’ll be happy to help.

Frozen shipping is non-refundable once shipped. 

Our Story

How Paw Naturals Began

Paw Naturals was founded in 2007 with one simple mission: help pets live longer, healthier lives through better nutrition.

Long before natural and raw pet foods became mainstream, we believed that what our pets eat matters. We set out to create a place where Chicago pet parents could find the highest-quality foods, treats, supplements, and honest nutritional guidance—all under one roof.

Over the years, we've grown into one of Chicago's most trusted independent pet supply stores. We've helped thousands of families transition their pets to healthier diets, manage food allergies, improve digestion, support aging pets, and give puppies and kittens the healthiest possible start in life.

Today, Paw Naturals is proud to offer the largest selection of raw dog and cat foods in the Chicagoland area, including frozen, freeze-dried, gently cooked, and shelf-stable options. We carefully select every brand we carry because we believe your pet deserves nothing less than the very best.

But what truly sets us apart isn't just what's on our shelves—it's the relationships we've built with our customers. We take the time to get to know you and your pets, answer your questions, and provide personalized recommendations based on your pet's individual needs.

Whether you're feeding raw for the first time, searching for solutions to allergies or digestive issues, or simply looking for healthier options, we're here to help.

More Than Just a Pet Store

Nestled in Chicago's West Loop and directly across from a neighborhood dog park, Paw Naturals has become a gathering place for pet lovers throughout the city.

We love meeting new four-legged visitors, celebrating birthdays and gotcha days, and watching puppies grow into happy, healthy adults. To us, every customer becomes part of the Paw Naturals family.

When you shop with us, you're supporting a locally owned small business that's passionate about pets, committed to education, and dedicated to providing exceptional customer service.

We look forward to welcoming you—and your best friend—to our store.

NEED HELP

Drop Us A Line

Have a question? We’re here to help

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