RETURNS & REFUNDS

Returns and Exchanges for In-Store Purchases:

We want you to be happy with your purchase.

If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase. 

All customers must fill out a Product Return Form from their mobile device during the transaction.

We are unable to take back returns for the following items if they have been opened:

  • treats,
  • bones
  • chews,
  • canned food
  • supplements

We do understand that occasionally, you will be unhappy with products have been opened.

These returns will be evaluated on a case-by-case basis.

Returns and Exchanges for Online Purchases:

We want you to be happy with your purchase. If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase.

The simplest and fastest way to return an item(s) is to take it to your local Paw Naturals store along with a copy of your order confirmation email. NOTE: Our store associates are unable to process a return without a copy of your order confirmation email. If you no longer have this email, please contact us and our customer service representatives will be able to send you a copy of your original email.

If you do not live close to a store, please contact us and our customer service representatives will be happy to assist you with mail-in returns.

Exchanges are only possible in store at this time.

Special return guidelines:

We are unable to take back returns for the following items if they have been opened:

  • treats,
  • bones
  • chews,
  • canned food
  • supplements

We do understand that occasionally, you will be unhappy with products have been opened. We would need you to take the products back to your local Paw Naturals store along with a copy of your order confirmation email.

These returns will be evaluated on a case-by-case basis.

Unfortunately, we cannot accept mail-in returns for any opened items.


Refunds for Online Purchases:

For return eligible unopened items with tags, refunds will be made in the original form of payment. In case of mail-in returns, please allow 7-10 business days for processing after we have received your return.

Cancellations:

Our fulfillment centers strive to get your shipments to you as soon as possible. This means that we cannot cancel orders once they have been placed. However, we want you to be happy with your purchase and accept returns on most unopened items with tags within 30 days of purchase. For details, see return policy at top of page.

We want you to be in control of your Autoship orders – you can skip, change delivery dates or cancel future Autoship orders at any time. However, we cannot guarantee order cancellations initiated within 24 hours of your scheduled shipment date.

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