RETURNS & REFUNDS
Returns and Exchanges for
In-Store Purchases:
We want you to be happy with your purchase. If for some reason you are not, we accept returns on most unopened items with tags and a receipt within 30 days of purchase.
- see special return guidelines below -
All in-store customers must fill out a Product Return Form from their mobile device during the transaction.
Returns and Exchanges for
Online Purchases:
We want you to be happy with your purchase. If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase.
The simplest and fastest way to return an item(s) is to take it to your local Paw Naturals store along with a copy of your order confirmation email. NOTE: Our store associates are unable to process a return without a copy of your order confirmation email. If you no longer have this email, please contact us and our customer service representatives will be able to send you a copy of your original email.
If you do not live close to a store, please fill our our Online Order Return Form and our customer service representatives will be happy to assist you with mail-in returns.
Refunds for Online Purchases:
For return eligible unopened items with tags, refunds will be made in the original form of payment. Please allow 7-10 business days for processing after we have received your return.
All shipping costs are final and will not be refunded.
Special Return Guidelines:
We are unable to take back returns for the following items if they have been opened:
- Treats- Bones
- Chews
- Canned Food
- Supplements
- ALL OPENED OR UNOPEND FROZEN ITEMS
We do understand that occasionally, you will be unhappy with products after opening them. These returns will be evaluated on a case-by-case basis for store credit only.
Unfortunately, we cannot accept mail-in returns for any opened items or frozen items.
Cancellations:
Our fulfillment centers strive to get your shipments to you as soon as possible. This means that we cannot cancel orders once they have been shipped.
However, we want you to be happy with your purchase and accept returns on most unopened items with tags within 30 days of purchase as stated above.
Click HERE to see our forms on one page.
Our Story
How Paw Naturals Began
Paw Naturals was founded in 2007 with one simple mission: help pets live longer, healthier lives through better nutrition.
Long before natural and raw pet foods became mainstream, we believed that what our pets eat matters. We set out to create a place where Chicago pet parents could find the highest-quality foods, treats, supplements, and honest nutritional guidance—all under one roof.
Over the years, we've grown into one of Chicago's most trusted independent pet supply stores. We've helped thousands of families transition their pets to healthier diets, manage food allergies, improve digestion, support aging pets, and give puppies and kittens the healthiest possible start in life.
Today, Paw Naturals is proud to offer the largest selection of raw dog and cat foods in the Chicagoland area, including frozen, freeze-dried, gently cooked, and shelf-stable options. We carefully select every brand we carry because we believe your pet deserves nothing less than the very best.
But what truly sets us apart isn't just what's on our shelves—it's the relationships we've built with our customers. We take the time to get to know you and your pets, answer your questions, and provide personalized recommendations based on your pet's individual needs.
Whether you're feeding raw for the first time, searching for solutions to allergies or digestive issues, or simply looking for healthier options, we're here to help.
More Than Just a Pet Store
Nestled in Chicago's West Loop and directly across from a neighborhood dog park, Paw Naturals has become a gathering place for pet lovers throughout the city.
We love meeting new four-legged visitors, celebrating birthdays and gotcha days, and watching puppies grow into happy, healthy adults. To us, every customer becomes part of the Paw Naturals family.
When you shop with us, you're supporting a locally owned small business that's passionate about pets, committed to education, and dedicated to providing exceptional customer service.
We look forward to welcoming you—and your best friend—to our store.
Have a question? We’re here to help