Vital Essentials Freeze-Dried Duck Hearts Dog Treats
Pick-up, Delivery & Shipping
Pick-up, Delivery & Shipping
In-Store Pick-up:
Select the pick-up option when checking out online.
Local Delivery Delivery:
Option available for customers in our 60607 zip code with orders $30+
Select the delivery option of your choice when checking out online, if they are available for your location.
Items will be delivered Monday - Friday from 5-7pm.
Shipping
Select from the following shipping options, when checking out online, if available. All rates are calculated based on weight & distance from the carrier. All shipping costs are non-refundable.
USPS First ClassUSPS Priority
Standard Ground
2nd Day Air
Next Day Air
Frozen Shipping
Frozen orders are shipped weekly with 2-Day Shipping & dry ice.
There will be an additional surcharge that varies, depending on the weight and distance. Place your items in the cart to see the surcharge.
Frozen shipping is non-refundable.
Estimate delivery times: 1-6 days (United States).
Return within 30 days of purchase. Duties & taxes are non-refundable.
Guaranteed Safe Checkout
GUARANTEED ANALYSIS
PROTEIN
36%
FAT
19%
FIBER
2%
MOISTURE
8%
CALORIE CONTENT
ME = 5043 kcal/kg
ME = 17 kcal/pc
| Size |
10oz |
|---|
Returns and Exchanges for
In-Store Purchases:
We want you to be happy with your purchase. If for some reason you are not, we accept returns on most unopened items with tags and a receipt within 30 days of purchase.
- see special return guidelines below -
All in-store customers must fill out a Product Return Form from their mobile device during the transaction.
Returns and Exchanges for
Online Purchases:
We want you to be happy with your purchase. If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase.
The simplest and fastest way to return an item(s) is to take it to your local Paw Naturals store along with a copy of your order confirmation email. NOTE: Our store associates are unable to process a return without a copy of your order confirmation email. If you no longer have this email, please contact us and our customer service representatives will be able to send you a copy of your original email.
If you do not live close to a store, please fill our our Online Order Return Form and our customer service representatives will be happy to assist you with mail-in returns.
Refunds for Online Purchases:
For return eligible unopened items with tags, refunds will be made in the original form of payment. Please allow 7-10 business days for processing after we have received your return.
All shipping costs are final and will not be refunded.
Special Return Guidelines:
We are unable to take back returns for the following items if they have been opened:
- Treats- Bones
- Chews
- Canned Food
- Supplements
- ALL OPENED OR UNOPEND FROZEN ITEMS
We do understand that occasionally, you will be unhappy with products after opening them. These returns will be evaluated on a case-by-case basis for store credit only.
Unfortunately, we cannot accept mail-in returns for any opened items or frozen items.
Cancellations:
Our fulfillment centers strive to get your shipments to you as soon as possible. This means that we cannot cancel orders once they have been shipped.
However, we want you to be happy with your purchase and accept returns on most unopened items with tags within 30 days of purchase as stated above.
