PICK UP ORDERS:
Select the pick-up option of your choice when checking out online.
For Curbside Service:
text CURBSIDE to 29071
** you must add your mobile number to coordinate Curbside serivce **
For Same-Day, 2 hour Delivery in the Chicagoland Area, you now have the option to use postmates at Checkout.
For Same Day Delivery, Orders must be submitted 2 hours Prior to Closing. Otherwise order will be delivered next day
FREE HOME DELIVERY is for Local customers only
Shipping address must have 60607 zip Code to qualify for Free Home Delivery
Carrier Rates are calculated based on weight & Distance.
USPS First Class
Returns and Exchanges for In-Store Purchases:
We want you to be happy with your purchase. If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase.
All customers must fill out a Product Return Form from their mobile device during the transaction.
We are unable to take back returns for the following items if they have been opened:
treats, bones, chews, canned food, supplements
We do understand that occasionally, you will be unhappy with products have been opened.
These returns will be evaluated on a case-by-case basis.
Returns and Exchanges for Online Purchases:We want you to be happy with your purchase. If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase.
The simplest and fastest way to return an item(s) is to take it to your local Paw Naturals store along with a copy of your order confirmation email.
NOTE: Our store associates are unable to process a return without a copy of your order confirmation email. If you no longer have this email, please contact us and our customer service representatives will be able to send you a copy of your original email.
If you do not live close to a store, please contact us and our customer service representatives will be happy to assist you with mail-in returns.
Exchanges are only possible in store at this time.
Cancellations: Our fulfillment centers strive to get your shipments to you as soon as possible. This means that we cannot cancel orders once they have been placed. However, we want you to be happy with your purchase and accept returns on most unopened items with tags within 30 days of purchase.
Price-Match Policy Effective April 4, 2020
PAW NATURALS WILL PRICE MATCH LOCAL COMPETITORS WITH A BRICK & MORTAR STORE. **WE DO NOT PRICE MATCH ONLINE RETAILERS **
To request a price-match, customers must now fill out form below and provide attachments or links showing competitor prices.
Any of the following can be submitted as proof of price:
URL Links to competitor website
Product Package With Price Tag
Picture Of The Advertised Lower Price For A Specific Product.
***WE DO NOT ACCEPT PHONE CALLS TO COMPETITORS AS A MEANS TO PRICE MATCH***
Customers with current price-matches must RESUBMIT the request using the form. Your old price-match will be honored at your next visit and then deleted & You'll be reminded to submit form before it can be honored again.
After submitting form, the info will appear in your customer notes.
Be sure to inform cashier to apply price-match at checkout.Your new price-matches are good for 6 months after submission.
After 6 months, they will expire and you'll need to submit request again.
Thank you for your cooperation!
Pack Member Perks
With SO MANY WAYS to Earn Rewards, this is your All Access Pass to Alpha Dog Status!
No obscure points system, just get rewarded with store credit, directly to your account.
Redeemable in-store & online.
Perfect Gift for the Pet or Pet-Lover, in your life
Savings for those who Serve
Available To All First Responders Included: Military, Police, Fire, EMTs
Buy More & Save!