Customer Service

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Returns & Refunds

PRICE-MATCHING

SHIPPING, PICKUP & DELIVERY

GIFT CARDS

VIP Discounts

QuANTITY Discounts

SHIPPING, PICKUP & DELIVERY

We Offer Several Options For Pick-Up, Delivery & Shipping

to see which shipping options your eligible for, enter your address in the cart at checkout.  
If a shipping option doesn't show, your shipping address does not qualify for that option

pickup

CURBSIDE OR IN STORE

PICK UP ORDERS: 
Select the pick-up option of your choice when checking out online.

For Curbside Service:
text CURBSIDE to 29071
**  you must add your mobile number to coordinate Curbside serivce **

Postmates

postmates

For Same-Day, 2 hour Delivery in the Chicagoland Area, you now have the option to use postmates at Checkout.

For Same Day Delivery, Orders must be submitted 2 hours Prior to Closing.  Otherwise order will be delivered next day

FREE HOME DELIVERY

ORDERS $40+

FREE HOME DELIVERY is for Local customers only

Shipping address must have 60607 zip Code to qualify for Free Home Delivery

CARRIER SHIPPING

several options

Carrier Rates are calculated based on weight & Distance.

USPS First Class
USPS Priority
Standard Ground
2nd Day
Next Day

Returns & Exchanges

Returns and Exchanges for In-Store Purchases:
We want you to be happy with your purchase.  If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase. 

All customers must fill out a Product Return Form from their mobile device during the transaction.

We are unable to take back returns for the following items if they have been opened:
treats, bones, chews, canned food, supplements

We do understand that occasionally, you will be unhappy with products have been opened.

These returns will be evaluated on a case-by-case basis.

Returns and Exchanges for Online Purchases:We want you to be happy with your purchase. If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase.

The simplest and fastest way to return an item(s) is to take it to your local Paw Naturals store along with a copy of your order confirmation email.

NOTE: Our store associates are unable to process a return without a copy of your order confirmation email. If you no longer have this email, please contact us and our customer service representatives will be able to send you a copy of your original email.

If you do not live close to a store, please contact us and our customer service representatives will be happy to assist you with mail-in returns.

Exchanges are only possible in store at this time.

Cancellations:  Our fulfillment centers strive to get your shipments to you as soon as possible. This means that we cannot cancel orders once they have been placed. However, we want you to be happy with your purchase and accept returns on most unopened items with tags within 30 days of purchase. 

Scan QR to Fill Return Form on Mobile Device

Return Form

Price-Matching

Price-Match Policy Effective April 4, 2020

PAW NATURALS WILL PRICE MATCH LOCAL COMPETITORS WITH A BRICK & MORTAR STORE. **WE DO NOT PRICE MATCH ONLINE RETAILERS **

To request a price-match, customers must now fill out form below and provide attachments or links showing competitor prices.

Any of the following can be submitted as proof of price:
URL Links to competitor website
Advertisement
Sales Flyer
Online Printout/screenshot
Product Package With Price Tag
Receipts
Picture Of The Advertised Lower Price For A Specific Product.

***WE DO NOT ACCEPT PHONE CALLS TO COMPETITORS AS A MEANS TO PRICE MATCH***

Customers with current price-matches must RESUBMIT the request using the form. Your old price-match will be honored at your next visit and then deleted & You'll be reminded to submit form before it can be honored again.
After submitting form, the info will appear in your customer notes.
Be sure to inform cashier to apply price-match at checkout.Your new price-matches are good for 6 months after submission.

After 6 months, they will expire and you'll need to submit request again.

Thank you for your cooperation!

Scan QR to Fill Return Form on Mobile Device

Price-Match Request Form

Pack Member Perks

With SO MANY WAYS to Earn Rewards, this is your All Access Pass to Alpha Dog Status!

No obscure points system, just get rewarded with store credit, directly to your account.

Redeemable in-store & online.

  • Earn a 3% REBATE on EVERY Purchase
  • FREE $20 Gift Card for every $100 Gift Card Purchase
  • $10 INSTANT CREDIT (for you & a friend!) when friends purchase using your unique referral link
  • $10 INSTANT CREDIT for every 12 orders
  • Exclusive "Pack-Member-Only" Discounts & Promos
  • Combine Discounts & Save EVEN MORE when you: Join our Mobile Pack to receive EXCLUSIVE OFFERS via SMS Text
  • Use our App to receive APP-ONLY Offers

Forget Saving UPC Codes.  Our program is Digitized!

  • New Offers Every Month
  • Download the Astro App to Track your Earnings
  • Once Threshold is Reached, Free Bags are issued Automatically at Checkout
  • In-Store only
  • Use our App to receive APP-ONLY Offers

GIFT CARDS

Perfect Gift for the Pet or Pet-Lover, in your life

  • Digital & Physical Gift Cards are available
  • Redeemable In-Store & Online
  • Gift Cards automatically added to your Account
  • Join Pack Member Perks & Get a FREE $20 Gift Card, for every $100 Gift Card Purchase.
  • Online Gift Cards can be customized with your choice of Graphics and personal Message.  You can also schedule when Gift Cards are sent to reciepent.
  • Scan QR to Purchase Online

VIP Discounts

Savings for those who Serve
Available To All First Responders Included: Military, Police, Fire, EMTs

  • Sign up and get Verified through GOVX to receive your Ongoing Discount
  • Get 5% Discount on Every Order.  Stack savings by joining our Rebate programs too!
  • Available to all First Responders included:  Military, Police, Fire, EMTs
  • We also extend this discount to Pet Foster parents to help with cost of food & supplies.  Sign up with a sales associate
  • Must be signed in using email on file & Discount will automatically apply to cart total
  • Scan QR to Learn More & Sign Up

quantity Discounts

Buy More & Save!

  • Quantity Discounts are given on Food & Treats when purchased by the case
  • Case counts vary, so be sure to ask the Sales Associate what minimum purchase requirements are
  • Most Packaged Food & Treats are 6 units per Case
  • Dog Cans Are 12 Per Case. Cat Cans 24 Per Case
  • Quantity Discounts are available both Online & In-Store & will auto apply in cart when minimums are met