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Returns & Refunds

PRICE-MATCHING

rewards

SHIPPING, PICKUP & DELIVERY

ASTRO FREQUENT BUYER PROGRAM

GIFT CARDS

SHIPPING, PICKUP & DELIVERY

We offer several options for Pick-up, Delivery & Shipping Pick-up: Select the pick-up option of your choice when checking out online.

In-Store:  Curbside (text CURBSIDE to 29071)Add your mobile number to get text updates. For Curbside Service, you must add your mobile number to coordinate the pick-up.

Same-Day Home Delivery:Select the delivery option of your choice when checking out online, if they are available for your location.

Free Local Home Delivery via Postmates (rates vary)

Carrier Shipping
Select from the following shipping options, when checking out online, if available. All rates are calculated based on weight & distance from the carrier.
USPS First Class
USPS Priority
Standard Ground
2nd Day Air
Next Day Air

Frozen Shipping
Frozen orders are shipped out twice per month, on the 2nd & 4th Monday of each month. Even if next day air is selected and order is placed 1st Monday of the month, it still won't go out until the 2nd Monday.There will be an additional surcharge that varies, depending on the weight and distance. Place your items in the cart to see the surcharge.

Curbside Pickup

Same-Day, 2 hour Delivery

Free Local Home Delivery

Carrier Shipping 

Returns & Exchanges

Returns and Exchanges for In-Store Purchases:
We want you to be happy with your purchase.  If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase. 

All customers must fill out a Product Return Form from their mobile device during the transaction.

We are unable to take back returns for the following items if they have been opened:
treats, bones, chews, canned food, supplements

We do understand that occasionally, you will be unhappy with products have been opened.

These returns will be evaluated on a case-by-case basis.

Returns and Exchanges for Online Purchases:We want you to be happy with your purchase. If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase.

The simplest and fastest way to return an item(s) is to take it to your local Paw Naturals store along with a copy of your order confirmation email.

NOTE: Our store associates are unable to process a return without a copy of your order confirmation email. If you no longer have this email, please contact us and our customer service representatives will be able to send you a copy of your original email.

If you do not live close to a store, please contact us and our customer service representatives will be happy to assist you with mail-in returns.

Exchanges are only possible in store at this time.

Cancellations:  Our fulfillment centers strive to get your shipments to you as soon as possible. This means that we cannot cancel orders once they have been placed. However, we want you to be happy with your purchase and accept returns on most unopened items with tags within 30 days of purchase. 

Scan QR to Fill Return Form on Mobile Device

Return Form

Price-Matching

Price-Match Policy Effective April 4, 2020

PAW NATURALS WILL PRICE MATCH LOCAL COMPETITORS WITH A BRICK & MORTAR STORE. **WE DO NOT PRICE MATCH ONLINE RETAILERS **

To request a price-match, customers must now fill out form below and provide attachments or links showing competitor prices.

Any of the following can be submitted as proof of price:
URL Links to competitor website
AdvertisementSales Flyer
Online Printout/screenshot
Product Package With Price Tag
ReceiptsPicture Of The Advertised Lower Price For A Specific Product.

***WE DO NOT ACCEPT PHONE CALLS TO COMPETITORS AS A MEANS TO PRICE MATCH***

Customers with current price-matches must RESUBMIT the request using the form. Your old price-match will be honored at your next visit and then deleted & You'll be reminded to submit form before it can be honored again.
After submitting form, the info will appear in your customer notes.
Be sure to inform cashier to apply price-match at checkout.Your new price-matches are good for 6 months after submission.

After 6 months, they will expire and you'll need to submit request again.

Thank you for your cooperation!

Scan QR to Fill Return Form on Mobile Device

Price-Match Form

Pack Member Perks

With SO MANY WAYS to Earn Rewards, this is your All Access Pass to Alpha Dog Status!

No obscure points system, just get rewarded with store credit, directly to your account.

Redeemable in-store & online.

  • Earn a 3% REBATE on EVERY Purchase
  • FREE $20 Gift Card for every $100 Gift Card Purchase
  • $10 INSTANT CREDIT (for you & a friend!) when friends purchase using your unique referral link
  • $10 INSTANT CREDIT for every 12 orders
  • Exclusive "Pack-Member-Only" Discounts & Promos
  • Combine Discounts & Save EVEN MORE when you: Join our Mobile Pack to receive EXCLUSIVE OFFERS via SMS Text
  • Use our App to receive APP-ONLY Offers

Forget Saving UPC Codes.  Our program is Digitized!

  • New Offers Every Month
  • Download the Astro App to Track your Earnings
  • Once Threshold is Reached, Free Bags are issued Automatically at Checkout
  • In-Store only
  • Use our App to receive APP-ONLY Offers